McBurney Center Real-Time CART Captioning Services for Departments

The McBurney Center can coordinate professional, real-time CART captioning services  (aka speech to text or STT) on a fee for service basis when UW-Madison is the primary sponsor or host. This service relies on McBurney Disability Resource Center captioning staff availability.

Making Requests

  1. Go McBurney Connect
  2. Click “Departments – Schedule Interpreting and Captioning”
  3. Log in using your NetID
  4. For First Request Only: Read the Campus Service Agreement and check that you agree to the terms
  5. For First Request Only: Enter your payment information. You will need to either enter your UDDS number (see UW-Madison UDDS online lookup) or indicate that you will be paying with a check or money order to proceed to create your request
  6. Complete the request form
  7. Click “Submit”
  8. Click “Save Changes and Submit for Review” at the bottom of the bottom of Create a Service Request page.   If you do not click on the final “Save Changes and Submit for Review” button your request will not be sent to the Coordinator

If your request is filled, you will receive a email letting you know who the captioner/CART provider will be for your request. If the McBurney Center is unable to fill your request, we will refer you to agency or individual captioner/CART providers.

More information

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How much does hiring a CART captioning provider cost through the McBurney Center?

  • CART captioning services are billed at $110 per hour, with a two-hour minimum for each CART provider.  Additional hours are billed in ½ hour increments.
  • CART assignments over two hours may require two CART providers.  McBurney will consult with the department and determine if an additional CART provider is needed.
  • Preferred payment is through a department UDDS number.   If a UDDS number is used, the requestor will be notified when the payment is transferred to the McBurney Center.  If a UDDS number is not used, payment may be made by check or money order. Payment type must be specified before a CART provider will be scheduled.

Am I required to use the McBurney Center as a Captioning Provider?

No, you may also contact a Captioner/CART provider or an agency directly

NOTE: Captioners who are already McBurney DHH Hourly Program staff will need to be added to your payroll.

I do not know the exact location of my request yet, should I make the request now anyway?

Yes, the earlier we have the request, the more time we have to find a qualified captioner, as CART providers can be booked up weeks in advance.   Please create your request and indicate either the approximate location (e.g. building without a room number) or that the location will be determined.

If I have a CART provider, will they live caption pre-recorded videos that we show during our event?

No, you need to caption all pre-recorded videos/media for your event or use videos/media that are already captioned.  Adding captions does take time, so please include time to acquire videos and produce the captions to your event planning.

Can I use the CART transcript to create the closed captions for the recording of event?

CART captioning provides live, on-site communication access to individuals who are Deaf or Hard of Hearing.  A CART transcript is not an exact verbatim transcript and is not suitable for closed captioning without additional post-production work, including the insertion of time codes and text editing (e.g. correcting spelling errors, adding environmental sounds, etc.). DoIT provides additional information on creating accessible videos/media.


Funding Captioning/Communication Access Realtime Translation (CART) Service Costs

Student Accommodations Funding Policy (“Funding and Coordinating Accommodations for UW Students with Disabilities Policy”)


For more information, contact: